CASE SUMMARIES

Coronavirus - CS072104

A cohort of students was on a Business-related taught postgraduate course, paying tuition fees of over £24,000. In March 2020 their provider suspended all face-to-face teaching and activities as a result of the nationwide coronavirus lockdown.

Coronavirus - CS072105

An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.

Coronavirus - CS072106

An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.

Coronavirus - CS072103

A group of students on a creative arts-based taught Masters course complained to the provider, before the pandemic, about timetabling issues, particularly in relation to guest lecturers and events, lack of access to facilities and equipment, and pressures created by a larger number of students being admitted on the course.

Coronavirus - CS072101

A student was on a one-year Bar Professional Training Course. In March 2020 the higher education provider stopped all face-to-face teaching because of the Covid-19 pandemic. The student complained to the provider and asked for a refund of tuition fees, saying that in not delivering face-to-face teaching the provider was breaching the terms and conditions of the course. The provider refused to give the student any tuition fee refund.

Coronavirus - CS072102

A student was on a one-year taught postgraduate course that normally involved a field trip to a country in Asia. The field trip could not go ahead because of the global pandemic in 2020.

Coronavirus - CS072107

A student was renting a house with three other students. The accommodation agreement was with their higher education provider and the provider was renting the house (and others in the area) from private landlords.

Coronavirus - CS072108

An international student was on a two-year course that started in January 2020, living in accommodation owned by their provider. In March 2020 the student returned to their home country just before the nationwide lockdown was announced in response to the Covid-19 pandemic.

Coronavirus - CS072109

A student and some of their housemates organised a party held in the accommodation they were renting from their higher education provider. The party was attended by several students from other residences.

Coronavirus - CS032101

A student was on a one year taught postgraduate course. As a result of the nationwide lockdown announced in March 2020 during the coronavirus pandemic, the provider restricted access to on-campus facilities such as the library, and teaching was moved online.