Case summary March 2021 | Not Justified
A student was on a one year taught postgraduate course. As a result of the nationwide lockdown announced in March 2020 during the coronavirus pandemic, the provider restricted access to on-campus facilities such as the library, and teaching was moved online.
Case summary March 2021 | Not Justified
A student was living in accommodation owned by their provider. Their accommodation agreement was for the full academic year, from September to mid-June.
Case summary March 2021 | Not Justified
A student was on a one-year postgraduate course. The provider moved its students to remote learning as a result of the nationwide lockdown during the coronavirus pandemic in March 2020.
Case summary March 2021 | Partly Justified
A student was on a one-year healthcare related Masters programme. The programme normally involved a lab-based practical research project.
Case summary March 2021 | Partly Justified
A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.
Case summary March 2021 | Settled
A student was given a fine by their provider for breaching its code of conduct, and government restrictions on social distancing introduced during the coronavirus pandemic.
Case summary November 2020 | Not Justified
An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.
Case summary November 2020 | Partly Justified
A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.
Case summary November 2020 | Not Eligible
A student complained to us about changes made to their studies as a result of the coronavirus lockdown. The student had not complained to the provider because they believed their complaint would be rejected.
Case summary November 2020 | Not Eligible
A student complained about planned changes to their supervisory team during coronavirus lockdown. The student's complaint was delayed but at the final stage of the provider's internal processes when they complained to us.
