We are the independent student complaints scheme for England and Wales. 

  • We review unresolved complaints from students about their higher education provider. Where we find that the provider has done something wrong, we make Recommendations for them to put things right.
  • We share learning from complaints to help improve policies and practices across the higher education sector.
  • We work with others and contribute to the development of policy, both in the wider regulatory framework for higher education and in the ombuds sector.

We have been approved by the Chartered Trading Standards Institute as the consumer Alternative Dispute Resolution (ADR) body for higher education in England and Wales.

We are a registered charity and a company limited by guarantee.

In this section

Our Scheme

Learn more about the Rules of our Scheme, who our members are and how we are funded.

Our organisation

Learn more about our strategy, our values, how we are governed, our service and our people.

Reviewing complaints

Learn more about our Scheme and what happens after a complaint is submitted.

Sharing learning

Our good practice guidance and how we share learning through outreach and events.

Working with others

How we work with organisations in the higher education sector and the ombuds sector.

Equality, diversity and inclusion

Equality and fairness are at the heart of what we do. Our values include equality and diversity and we are committed to promoting this through our work and as an employer.