Toolkit for providers

Welcome to our Scheme

This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Points of Contact and other relevant staff at providers who are new to our Scheme. Whoever you are, welcome to the OIA!

All this information and more is available on our website, but we hope this toolkit will give you some of the key information you need to understand who we are and how our Scheme works. Our bite size OIA videos also cover some of the topics included here and are helpful alongside this toolkit.

As well as some essential information about our Scheme, this toolkit includes information about:

What membership means for a provider’s internal procedures
Who can complain and what types of complaints we can and can’t look at
How we review complaints and what we can do to put things right when something has gone wrong
Our outreach programme.

TOOLKIT FOR PROVIDERS