Annual Report 2020 Front Cover

Annual Report 2020

The Report includes information about:

  • How we have responded to the pandemic
  • The number and outcomes of complaints we received and closed
  • Trends in complaints, and complaints in the context of the pandemic
  • Examples of the complaints students made to us
  • How we share learning from complaints
  • How we work with others in the higher education sector
  • Information about developments in our organisation over the year
OIA Annual Report 2020
PDF, 2910Kb

related pages

Archive Annual Reports

Our archived Annual Reports

Operating reports and plans

Reports and plans are set out in accordance with our Aims in our Strategic Plan.

Our strategy

Learn more about our strategy and read our Operating Reports and Plans

Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.