Accessibility statement

This accessibility statement applies to this website,

We are committed to making our website and our digital content available to as many people as possible. On this website we try to use clear language and short sentences. Our links contain clear text and can be understood out of context for screen reader users.

We aim to achieve the recommended government standard for Web Content Accessibility Guidelines and follow general principles of usability, which should help all visitors to our website. 

Making changes to your operating system

Please find advice from AbilityNet, showing users how to make full use of accessibility settings in browsers and operating systems.

We have guidance that explains how you can use some different tools to access our website.

Reporting a problem or asking for help

It is important to us that everyone can access the information on our website. Please let us know if:

  • You cannot access parts of our website
  • You need information in a different format like accessible PDF, large print, easy read, audio recording, or any other format
  • You are having difficulty downloading documents
  • You do not think our website meets accessibility requirements

How you can contact us 

  • 0118 959 9813 
  • OIA, Second Floor Abbey Wharf, 57-75 Kings Road, Reading RG1 3AB 
  • via SignVideo, a British Sign Language (BSL) online interpreting service. 

We try to answer enquiries within 2 working days. 

Complaints process

If you think that there is a problem with the accessibility of our website, please let us know so that we can try to put it right. If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can contact us to register your difficulty. This helps us improve our systems.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility

The OIA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Accessibility limitations

  • Some PDF documents may not be readily accessible to screen readers and some older documents published before 23 September 2018 may not be formatted for visually impaired users. We make every effort to make sure these documents are as accessible as possible. If you require any of our documents in a different format, please contact us.
  • Some functionality may be delivered by third parties such as Vimeo video player and embedded survey forms. We have no control over the accessibility of these applications, however we will attempt to offer an accessible alternative such as written transcriptions and closed captions on videos.

Disproportionate burden

During 2024, we will be updating our content management system which means our website will be recoded. During this period, we will be ensuring that our website will be compliant to WCAG 2.2 AA standards. We anticipate that the website will be updated by September 2024.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 16 August 2022.

This website was last tested on 16 August 2022 by a third party web accessibility tool, Total Validator (latest version).

Other accessibility statements

Do you need help using our website

More information about how to use our website accessibly.

Do you need help with your complaint

Find out about getting help making your complaint, including accessibility adjustments.