Accessibility statement

We are committed to making our website available to as many people as possible.

On this website we try to use clear language and short sentences.

Our links contain clear text and can be understood out of context for screen reader users.

You can use Browsealoud to read the website to you. You can also use Browsealoud to change the size and colour of text. 

We also have guidance that explains how you can use some different tools to access our website.

Reporting a problem or asking for help

It is important to us that everyone can access the information on our website.  Please let us know if

  • You cannot access parts of our website
  • You need information in a different format like accessible PDF, large print, easy read, audio recording, or any other format
  • You are having difficulty downloading documents
  • You do not think our website meets accessibility requirements

How you can contact us

  • 0118 959 9813
  • OIA, Second Floor Abbey Wharf, 57-75 Kings Road, Reading RG1 3AB
  • via SignVideo, a British Sign Language (BSL) online interpreting service.

We try to answer enquiries within 2 working days.

Website standards

The OIA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. These are internationally recognised guidelines for building accessible websites.

Accessibility limitations

  • Some PDF documents may not be readily accessible to screen readers and may not be formatted for visually impaired users. We make every effort to make sure these documents are as accessible as possible. If you require any of our documents in a different format, please contact us.
  • MyOIA doesn’t embed with Browesaloud. MyOIA is built with accessibility in mind, but if you are having trouble with accessing this, please contact us.
  • Some functionality may be delivered by third parties such as YouTube video player and embedded survey forms. We have no control over the accessibility of these applications, however we will attempt to offer an accessible alternative.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you think that there is a problem with the accessibility of our website, please let us know so that we can try to put it right. If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Reviewing our website

We routinely check our website with an accessibility checker to ensure that we meet necessary accessibility standards.

This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.


Do you need help using our website

More information about how to use our website accessibly.

What is Browsealoud?

Browsealoud is a tool you can use to read our website out loud. You can use it on a Smartphone, Tablet, PC or Mac.

Do you need help with your complaint

Find out about getting help making your complaint, including accessibility adjustments.