Briefing note on course, campus or provider closure
19 Nov 2020
This briefing note sets out some of our learning from the complaints we have seen that have arisen from the closure of a course, a campus or a whole provider.
19 Nov 2020
This briefing note sets out some of our learning from the complaints we have seen that have arisen from the closure of a course, a campus or a whole provider.
22 Jun 2020
Our second briefing note on our approach to complaints arising from the effects of coronavirus.
18 Mar 2020
We have published a briefing note for providers which includes information on some things it may be helpful for providers to think about in terms of possible complaints arising from the coronavirus situation.
31 Oct 2018
An OIA briefing note on complaints involving sexual misconduct and harassment.
20 Mar 2018
The purpose of this note is to outline the approach which we would take to complaints from students arising from strike action.