making a complaint

Can you complain to us?

Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.

How to complain to us

Find out how to make a complaint.

Do you need help with your complaint?

Find out about getting help making your complaint, including accessibility adjustments.

Helping us review your complaint

How you can help us review your complaint.

Guidance and support

Sources of support

A helpful list of telephone numbers and websites for helplines and support services.

Coronavirus - FAQs for students

We know that students are facing significant disruption to their studies and that the future is uncertain. It is obviously not possible in this fast-changing situation for us to answer all the questions you may have, but we hope these FAQs are helpful to you.

Industrial action - FAQ for students

Information and FAQs for students who have been affected by industrial action.

Related pages

Who can complain to us?

Learn more about who can complain to us and what they can complain about.

OIA process flow chart [PDF]

Our flow chart provides a useful overview of our review process.

What happens when a student complains to us?

Learn more about how we deal with complaints, and what happens once a complaint is made.

Our Rules

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

What you can expect from us

What you can expect from us when we are reviewing complaints.