making a complaint
Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.
Find out about getting help making your complaint, including accessibility adjustments.
Learn more about how we deal with complaints, and what happens once a complaint is made.
Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.