information for providers
This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.
Find out more about what an OIA Point of Contact does and how we communicate with you.
We hope that this note will provide some helpful suggestions about things to consider when handling students’ concerns around coronavirus.
OIA briefing note 2: our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020
We have published our second briefing note on our approach to complaints arising from the effects of coronavirus.
Suggestions about what to consider when handling complaints about industrial action.
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.