information for providers

Briefing note: Complaints arising from Coronavirus (COVID-19) disruption

We have published a briefing note for providers which includes information on some things it may be helpful for providers to think about in terms of possible complaints arising from the coronavirus situation.

What is a Point of Contact and what do they do?

Find out more about what an OIA Point of Contact does and how we communicate with you.

Toolkit for Providers

This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.

Information for you as our Point of Contact

Find out more about your role as our Point of Contact.

Completion of Procedures Letter guidance

Our guidance for Completion of Procedures (COP) Letters.

Outreach and events

Find out more about our upcoming workshops, events, provider visits, speaking engagements and webinars.

Handling complaints arising from industrial action

Suggestions about what to consider when handling complaints about industrial action.

related pages

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Rules and guidance

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Reviewing complaints

Learn more about what complaints we can look at and how we review them.

Good Practice Framework

Guidance we publish on good practice for higher education providers.