Toolkit for Providers

This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.

Pecyn cymorth i Ddarparwyr

Mae'r pecyn cymorth hwn wedi'i gynllunio i helpu darparwyr sy'n newydd i SDA i ddeall eu haelodaeth a sut mae ein Cynllun yn gweithio. Dylai hefyd fod o gymorth i Bwyntiau Cyswllt a staff perthnasol eraill mewn darparwyr sy'n newydd i'n Cynllun.

What is a Point of Contact and what do they do?

Find out more about what an OIA Point of Contact does and how we communicate with you.

Information for you as our Point of Contact

Find out more about your role as our Point of Contact.

Completion of Procedures Letter guidance

Our guidance for Completion of Procedures (COP) Letters.

Handling complaints arising from coronavirus

We hope that this note will provide some helpful suggestions about things to consider when handling students’ concerns around coronavirus.

OIA briefing note 2: our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020

We have published our second briefing note on our approach to complaints arising from the effects of coronavirus.

Handling complaints arising from industrial action

Suggestions about what to consider when handling complaints about industrial action.

Outreach and events

Find out more about our upcoming workshops, events, provider visits, speaking engagements and webinars.

related pages

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Rules and guidance

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Reviewing complaints

Learn more about what complaints we can look at and how we review them.

Good Practice Framework

Guidance we publish on good practice for higher education providers.

Upcoming outreach