BITE SIZE OIA

Bite Size OIA

The process of a complaint

In this video we explain the process we usually follow when we review a complaint. Contact us if you have any questions.

Video transcription - The process of a complaint | Bite size OIA |
PDF, 116Kb

Recorded webinar

Our role, what we do and how we do it

This webinar will give you an understanding of our role, what we do and how we do it. During the session we’ll look at the remit of our Scheme, the way that we review complaints and some case studies that help to demonstrate our process. We’ll also touch on the principles of our Good Practice Framework. This webinar is suitable for:

  • Staff who are new in role at a Provider (OIA point of contact or others);
  • Staff at a Provider which has just joined the Scheme (OIA point of contact or others);
  • Anyone else who would like to get a basic understanding of the OIA.
Video Transcription - Our role, what we do and how we do it | OIA Webinar
PDF, 175Kb

If you have any questions about our bite size videos or our recorded webinars, please contact us.

Related pages

Webinars

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Outreach and events

Find out more about our upcoming workshops, events, provider visits, speaking engagements and webinars.

Sharing learning

Our good practice guidance and how we share learning through outreach and events.