Our casework gives us a unique perspective on student complaints, appeals and other processes. Sharing our learning with providers and student organisations is a vital part of improving practice. Our Good Practice Framework for handling complaints and academic appeals sets out principles and operational guidance. We do a wide range of outreach work to share good practice, and we also use what we learn from this work to develop what we do.
in this section
Outreach and events
Find out more about our upcoming workshops, events, provider visits, speaking engagements and webinars.
Good Practice Framework
Guidance we publish on good practice for higher education providers.