What are cookies?

"Cookies" are small pieces of information sent by a web server to a web browser, which allows the server to collect information from the browser. You can find out more about the way cookies work on the ICO Website.

How we use cookies

We use cookies for a number of purposes, for example:

  • to simplify the login process for the online Complaint Form;
  • to help ensure the security and authenticity of registered users;
  • to provide the mechanisms for the submission of data; and
  • to enable traffic monitoring.

Most browsers allow you to turn off the cookie function. If you would like to know how to do this please look at the help menu on your browser. This may restrict the online services you can use on our website.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our pages, you must have cookies enabled if you wish to use the online Complaint Form.  If you don’t want to use the online Complaint Form, you can email us an electronic version, or send us a hard copy.

Our website may contain links to other websites which are outside of our control. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own data protection or privacy policy, which may differ from ours.


The OIA takes its responsibility with regards to privacy and data security very seriously. Please read our personal data page, which tells you what we do with information held within the OIA.