Each year, we publish information about our members' records in handling complaints and appeals for the preceding year. This is so that:
- more information is available to the public about higher education complaints;
- students can have greater confidence in complaints handling processes;
- providers can look at their own record alongside that of similar providers; and
- we are open about our own processes.
We publish the information in the form of online Annual Statements.
To view Annual Statements, please visit our Annual Statements page.