Each year, we publish information about our members' records in handling complaints and appeals for the preceding year. This is so that:
- more information is available to the public about higher education complaints;
- students can have greater confidence in complaints handling processes;
- providers can look at their own record alongside that of similar providers; and
- we are open about our own processes.
We publish the information in the form of online Annual Statements.
To view Annual Statements (from 2016), please visit our Annual Statements page.
Before 2016, we published this information in the form of Annual Letters. To view these (2011-2015) please visit our Annual Letters page.