The resources in this toolkit are intended to help you and your students’ unions, association or guild explain to students who we are and what we do. The resources include downloadable tools, pre-recorded webinars, quick links and other guidance. We hope that you will find some useful material to include in your welcome information for new sabbatical officers and advice staff, as well as information to share with students who need help with a complaint or appeal.

Toolkit Resources

Accessing our Scheme - quick guide for new student advisers

An introductory resource for new staff joining your advice team as part of their induction programme. It gives a brief overview of who we are and what we do and sets out some key information on how the students they’ll be supporting can access our Scheme.

Quick guide to the OIA for sabbatical officers

This helpful guide can be shared with new officers on their induction or during handover. It gives a brief overview of who we are and what we do, and sets out some key information on how students can access our Scheme.

The OIA - quick guide for students flyer

It’s important that students can access the Scheme when they need to. This leaflet explains who we are and what we do and can be printed and left in student spaces, such as advice service reception or seating areas.

Signposting students to our Scheme: downloadable tools

Here you’ll find useful website wording, social media graphics, digi-screens images, our logo and more, to help you tell students about who we are, what we do, and how and when to access the Scheme.

Tips advising students on non-academic misconduct complaints

Some tips on how you can advise students on non-academic misconduct complaints.

OIA process flow chart [PDF]

Our flow chart provides a useful overview of our review process. Not every complaint follows the same route and students and representatives can use our case tracker tool in MyOIA to see how their case is progressing.

Briefing notes

See our latest briefing notes on topics of current interest.

Completion of Procedures Letter Guidance

Our guidance on Completion of Procedures (COP) Letters.

Our Rules

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.


Contact us

Contact Barry, our Student Liaison Officer

If you would like to talk to us about your student representative body or would like to know more, please get in touch with Barry McHale at

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Our e-newsletters are a good way to keep up to date with our latest news and information. View our recent e-newsletters.