ACCESSING THE OIA: TOOLKIT FOR STUDENT REPRESENTATIVE BODIES

The resources in this toolkit are intended to help you and your Students’ Unions, Association or Guild explain to students who we are and what we do. The resources include downloadable tools, pre-recorded webinars, quick links and guidance. We hope that you will find some useful material to include in welcome information for new sabbatical officers and advice staff, as well information to share with students who need help with a complaint or appeal.

Toolkit

Induction Insert – New Advice Staff [PDF]

An introductory resource for new staff joining your advice team as part of their induction programme. It gives a brief overview of who we are and what we do and sets out some key information on how the students they’ll be supporting can access our Scheme.

Induction/Handover Resources – Quick Guide to the OIA for Sabbatical Officers [PDF]

This helpful guide can be shared with new officers on their induction or during handover. It gives a brief overview of who we are and what we do, and sets out some key information on how students can access our Scheme.

The OIA - Quick Guide for Students [PDF]

It’s important that students can access the Scheme when they need to. This leaflet explains who we are and what we do and can be printed and left in student spaces, such as advice service reception or seating areas.

Signposting Students to our Scheme: downloadable tools

Here you’ll find useful website wording, social media graphics, digi-screens images, our logo and more, to help you tell students about who we are, what we do, and how and when to access the Scheme.

OIA process flow chart [PDF]

Our flow chart provides a useful overview of our review process. Not every complaint follows the same route and students and representatives can use our case tracker tool in MyOIA to see how their case is progressing.

Things to consider when representing a student

A collection of useful information, hints and tips to remember when you come to represent a student through the OIA process.

Guidance leaflets

View our handy guidance leaflets on our Scheme.

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Briefing notes

See our latest briefing notes on topics of current interest.

Completion of Procedures Letter Guidance

Our guidance on Completion of Procedures (COP) Letters.

Our Rules

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Guidance on the Rules

This Guidance Note explains what some of the terms we use in our Rules mean and how we apply our Rules.

Webinar

Toolkit for student representative bodies webinar image

Toolkit for Student Representative Bodies | Webinar

We will be holding a webinar on the new toolkit resource. If you are interested in attending, please register your interest.

Duration: up to 60 mins

Date: Tuesday 28 January 2020 | 11am

Register your interest

Contact us

Contact Barry, our Student Liaison Officer

If you would like to talk to us about your student representative body or would like to know more, please get in touch with Barry McHale at barry.mchale@oiahe.org.uk.

Subscribe Subscribe to our e-newsletter

Our e-newsletters are a good way to keep up to date with our latest news and information. View our recent e-newsletters.