Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.
Read more about our learning from complaints and the cost of living situation.
Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action
In this casework note we set out some points of interest arising from recent casework, which can be applied to most kinds of student disciplinary issue.
The issues and challenges arising in cases of suspected academic misconduct have evolved. In this note we draw out some themes that we have seen in recent casework.
This casework note covers some of the issues that arise in complaints relating to pregnancy, parenthood and childcare.
In 'Closure of GSM London: the OIA’s perspective', we outline some of the common themes in the complaints we received and we explore further the principles we developed and how we have applied them.