in this section

Good Practice Framework

Guidance we publish on good practice for higher education providers.

Annual Statements

See information about our members' records in handling complaints and appeals.

Our Rules

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Completion of Procedures Letter Guidance

Our guidance on Completion of Procedures (COP) Letters.

Bite size OIA

Videos of our processes, guidance an information in a bite size format.

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Closure of GSM London: the OIA's perspective

In 'Closure of GSM London: the OIA’s perspective', we outline some of the common themes in the complaints we received and we explore further the principles we developed and how we have applied them.

Industrial action: minimising the impact on students

It is important that providers affected by industrial action take steps to minimise the impact on students, including both minimising any academic disadvantage and making up for lost learning opportunities.

Briefing notes

See our latest briefing notes on topics of current interest.

strategy and reporting

Strategic and Operating Plans and Reports

See our strategy, Operating Plans and Operating Reports.

Annual Reports

Read our latest Annual Report.

News and updates

Latest news and updates

See our latest news, updates and media releases.


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