Headlines of the year - OIAHE

Headlines of the year

Complaints

Complaints received: 2,850 - Up 3% on 2021
Complaints closed: 2,821 - Up 6% on 2021

Sharing Learning

Published the revised Good Practice Framework: Handling complaints and academic appeals
Ran a programme of 36 online outreach events with over 700 participants, as well as 16 in-person visits to providers and student representative bodies
Published guidance on responding to the cost of living crisis, drawing on learning from complaints

Working with others

Worked closely with governments, sector bodies, NUS and other relevant organisations to contribute to relevant discussions and developments
Worked with the Welsh government and others towards making our service available to students across the post-compulsory education and training sector in Wales