Case summary July 2022 | Partly Justified
A student completed the first semester in the academic year before stepping off the course to have a baby. They discussed their return to study in advance with the student support team and planned to resume some of the year-long modules that they had begun.
Case summary July 2022 | Partly Justified
A student made a request for additional consideration because their partner was due to give birth in the week that a piece of assessed work was due.
Case summary July 2022 | Justified
A student on a nursing course made an academic appeal against a fail grade for one module. The appeal was rejected.
Case summary May 2022 | Not Justified
A student experiencing complex mental health difficulties interrupted their studies during their first year. The provider backdated the student’s interruption so that they weren’t charged tuition fees.
Case summary May 2022 | Justified
A student suffered a serious injury in an accident during their studies. Some months later they asked their provider for support for the ongoing impact of their injury on their studies.
Case summary May 2022 | Partly Justified
A few months into a new five-year MBBS programme to study medicine at an overseas campus, some students complained about their experience so far. They said the course had fallen short of what the provider had promised in advertising material.
Case summary May 2022 | Justified
A group of students were on a one-year MA in a practical arts-based subject. The course was new for the provider, and the group was in the first cohort, starting in 2018/2019.
Case summary May 2022 | Partly Justified
A student complained about the impact of industrial action on their studies. The provider rejected the complaint and said that it had taken steps to make sure that students could complete their assessments and it had delivered alternative sessions for those sessions that were missed.
Case summary May 2022 | Not Justified
A student completed a degree in Psychology with Criminology. When the student booked their graduation tickets, they realised for the first time that the degree was a BA. They expected to graduate with a BSc. The student complained to the provider.
Case summary May 2022 | Not Justified
A student studying for a professionally accredited qualification failed a module. The student appealed the result. They said that they had not been given printed materials for the module and that they had personal circumstances that had affected their performance in the module.
