Coronavirus - CS112003
Case summary November 2020 | Not Eligible
A student was studying an evening course at a further education college and complained to us about disruption caused by their college closing during the coronavirus lockdown.
Coronavirus - CS112004
Case summary November 2020 | Settled
A student made an academic appeal to the provider on the basis of mitigating circumstances relating to their mental health. The student had been unable to access support services and practical elements of their course had been disrupted because of the coronavirus lockdown.
Coronavirus - CS112006
Case summary November 2020 | Not Justified
A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.
Coronavirus - CS112007
Case summary November 2020 | Not Justified
A student failed a resit exam at their final attempt. They made an academic appeal to the provider after the deadline for appeals, on the ground that they had new evidence which for good reason they had not submitted earlier.
Coronavirus - CS112008
Case summary November 2020 | Justified
A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.
Coronavirus - CS112010
Case summary November 2020 | Partly Justified
A small group of students were studying for a health-related course with practical elements. They complained to their provider about the quality and delivery of their studies in the first year and disruption during the second year caused by industrial action and lockdown.
Academic appeal: Student’s own health - CS082002
Case summary September 2020 | Not Justified
A student asked for an extension for a piece of assessed work, because a close family member was undergoing hospital treatment.
Disciplinary procedures (non-academic) - CS082001
Case summary September 2020 | Not Justified
Several students in a Halls of Residence got into a dispute about noise. Over the course of an evening, a number of messages were exchanged via a group WhatsApp chat, which included offensive language and explicit sexual content.
Consumer rights issues - CS082003
Case summary September 2020 | Not Justified
A student complained to their provider that the information on its website was misleading.
Academic appeal: academic judgment - CS082004
Case summary September 2020 | Justified
A student complained to us that their provider would not consider their academic appeal, or a complaint from them.