Case summary May 2022 | Not Justified
A student completed a degree in Psychology with Criminology. When the student booked their graduation tickets, they realised for the first time that the degree was a BA. They expected to graduate with a BSc. The student complained to the provider.
Case summary July 2021 | Partly Justified
A student was on a one-year Bar Professional Training Course. In March 2020 the higher education provider stopped all face-to-face teaching because of the Covid-19 pandemic. The student complained to the provider and asked for a refund of tuition fees, saying that in not delivering face-to-face teaching the provider was breaching the terms and conditions of the course. The provider refused to give the student any tuition fee refund.
Case summary July 2021 | Not Justified
A student was on a one-year taught postgraduate course that normally involved a field trip to a country in Asia. The field trip could not go ahead because of the global pandemic in 2020.
Case summary November 2020 | Not Justified
An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.
Case summary October 2019 | Not Justified
A final-year medical student shared with the provider that they were seeing a psychotherapist for help with complex mental health issues. The provider was made aware of concerns about the student’s fitness for practise, related to a breach of patient boundaries, and drug use. The student interrupted their studies. After a year, the student presented evidence that their mental health had improved and asked to be able to sit their final exams.
Case summary March 2018 | Not Justified
Concerns were raised that a student’s behaviour posed a possible risk to himself and others. A Mental Health Adviser met with the student and his family and he was referred for an assessment by the provider’s Occupational Health Doctor.
Case summary March 2018 | Justified
An LLB student had been diagnosed with depression, general anxiety disorder, social anxiety which prevented her from leaving her house.
Case summary March 2018 | Partly Justified
A medical student complained to us after the provider dismissed her academic appeal. The provider concluded that she needed to repeat Year 4 because she had not satisfied the progression requirements.
Case summary January 2018 | Settled
A postgraduate student complained to the provider that there were significant procedural failings in the assessment of her thesis and in the management of her viva.
Public interest case February 2017 | Justified
University of Surrey
A student at the University of Surrey complained to us following her appeal against the process and outcome of disciplinary proceedings.
