Case summary November 2020 | Not Justified
An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.
Case summary October 2019 | Not Justified
A final-year medical student shared with the provider that they were seeing a psychotherapist for help with complex mental health issues. The provider was made aware of concerns about the student’s fitness for practise, related to a breach of patient boundaries, and drug use. The student interrupted their studies. After a year, the student presented evidence that their mental health had improved and asked to be able to sit their final exams.
Case summary March 2018 | Not Justified
Concerns were raised that a student’s behaviour posed a possible risk to himself and others. A Mental Health Adviser met with the student and his family and he was referred for an assessment by the provider’s Occupational Health Doctor.
Case summary March 2018 | Justified
An LLB student had been diagnosed with depression, general anxiety disorder, social anxiety which prevented her from leaving her house.
Case summary March 2018 | Partly Justified
A medical student complained to us after the provider dismissed her academic appeal. The provider concluded that she needed to repeat Year 4 because she had not satisfied the progression requirements.
Case summary January 2018 | Settled
A postgraduate student complained to the provider that there were significant procedural failings in the assessment of her thesis and in the management of her viva.
Public interest case February 2017 | Justified
University of Surrey
A student at the University of Surrey complained to us following her appeal against the process and outcome of disciplinary proceedings.
Public interest case February 2017 | Not Justified
Birmingham City University
A student at Birmingham City University complained to us after the University rejected an appeal against its decision to exclude him.
Public interest case February 2017 | Not Justified
Cardiff University
A student at Cardiff University complained to us about the University’s decision to dismiss his appeal against his expulsion on disciplinary grounds.
Public interest case February 2017 | Not Justified
Queen Mary University of London
A medical student at Queen Mary University of London complained to us after the University turned down her appeal against being deregistered from the course.
