Coronavirus information
Case summaries of coronavirus-related complaints
See our case summaries of complaints related to the impact of coronavirus.
Handling complaints arising from significant disruption
Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action.
OIA briefing note: our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020
Briefing note we published in June 2020 on our approach to complaints arising from the effects of coronavirus.