If you create a student MyOIA account, and submit a complaint to us, we will keep your MyOIA account active for two years after your last complaint is closed or you last accessed the account. We will delete your account shortly after this time. We keep other information about your complaint for longer.
If you create a student MyOIA account but do not submit a complaint to us, we will keep your MyOIA account active for 90 days after you last accessed the account. We will delete your account shortly after this time.
If you create a student representative MyOIA account, we will keep your account active until six months have passed since you last accessed the account.
If you create a Provider Contact account, the account will remain active until two years after the provider ceases to be a member of our Scheme. The contact information on the account can be amended by you and by us as necessary.
You can ask us to remove your MyOIA account at any time or you can do this yourself from the My Account screen in MyOIA.
