We use the information you give us to create a unique MyOIA account for you. If you are a student, you can use this account to submit a complaint to us, and to track its progress. If you are a student representative, or Point of Contact at an HE provider, you can track the progress of any of the complaints you are involved with. Anyone with a MyOIA account can use it to update us if their contact details change.
The information you give us when you create the account is held securely in databases which are not accessible to anyone outside our organisation. We do not share your personal information with anyone when the account is created. We do not use it to start looking into your complaint until a Complaint Form has been submitted. Find out more about what we do with your information once you have submitted a Complaint Form.
You can submit a complaint to us without creating a MyOIA account, although you will not be able to track your complaint online.
If you create a student MyOIA account, but do not submit a Complaint Form to us within 90 days, we may use the contact information you have given us to remind you to submit your Complaint Form.
From time to time, we may use the information you have given us to ask you for your opinions about our service. You do not have to answer our questions, although we hope that you will so that we can keep improving what we do.