Sometimes when we recommend financial compensation a student may also owe tuition fees or have some other outstanding debt to the provider. It may be reasonable for the provider to deduct any money owed from any compensation we recommend. However, if the debt is disputed, or if it relates to something which is unconnected to their complaint to us, then it is generally not going to be reasonable for the provider to deduct this money. A provider can ask for debts to be deducted from any recommended compensation when commenting on the practicalities of Recommendations made in the Complaint Outcome. If appropriate, we will get views about whether there is a dispute about the debt.
