We will sometimes make suggestions or observations. We may point out that what the provider has done was not good practice and propose ways to improve processes without requiring a provider to report back formally to us. However, we will usually ask the provider to let us know what action has been taken in response. We may also suggest that the provider repeats an offer to settle a complaint so that the student has another opportunity to consider the offer. We normally make suggestions and observations if we have decided that the complaint is Not Justified or where the student has not been disadvantaged because of what the provider has done or failed to do.
