Case summary March 2024 | Partly Justified
A nursing student complained to their provider about reasonable adjustments for their disability and delays to their graduation and subsequent registration with the Nursing and Midwifery Council (NMC). The provider did not uphold the student’s complaint.
Case summary March 2024 | Settled
A teaching student told their provider that they wanted to withdraw from their placement and submitted a complaint about their placement experience. The student said that there had been delays in putting support and reasonable adjustments in place for their disability.
Case summary March 2024 | Not Justified
An undergraduate teaching student’s placement was due to be completed in two parts. Between the two placement periods the student’s mentor had asked to temporarily pause supporting the student with lesson planning because of their own personal circumstances.
Case summary April 2023 | Partly Justified
A student was studying for a degree in business with a foreign language. The student was affected by mental health difficulties and during their first year of study they had discussed and agreed with the provider what support would be helpful.
Case summary May 2022 | Justified
A student suffered a serious injury in an accident during their studies. Some months later they asked their provider for support for the ongoing impact of their injury on their studies.
Case summary May 2022 | Not Justified
A student experiencing complex mental health difficulties interrupted their studies during their first year. The provider backdated the student’s interruption so that they weren’t charged tuition fees.
Case summary September 2020 | Not Justified
A student needed an ergonomic chair. The provider agreed to pay for a chair for use on campus; DSA funding covered the cost of a chair for the student to use at home. Following an assessment with a chair specialist, the chair was supplied to the campus.
Public interest case July 2019 | Justified
The Open University
A disabled student enrolled on a distance learning master’s degree, having successfully completed undergraduate studies at the provider. The student found the process of applying for Disabled Students’ Allowances (DSAs) more difficult than in previous years, in part due to the changes in which funding body was administering the process. The provider and the funding body had to resolve a concern about how to deal with non-conventional academic years.
Case summary May 2019 | Partly Justified
A student was in the final year of a BSc programme at the time of the industrial action. In March 2018 they raised concerns about the impact of the action on their assessments and the availability of their tutors, and on their mental health. After successfully graduating, the student instructed solicitors. In a Letter before Action the solicitors said the student was dissatisfied with the University’s response to their concerns and that the University had breached its contract with the student.
Case summary April 2019 | Justified
After some time away from study, a student living with long term mental health conditions returned to their course. They provided medical evidence that they were fit to return.
