CASE SUMMARIES

Pregnancy, parenthood and childcare - CS072202

A student made a request for additional consideration because their partner was due to give birth in the week that a piece of assessed work was due.

Pregnancy, parenthood and childcare - CS072206

A midwifery student was expecting a baby in June 2020, their final year of study. The student made plans to do additional clinical hours early in the year and complete their academic work earlier than usually required.

Disability - CS052208

A student experiencing complex mental health difficulties interrupted their studies during their first year. The provider backdated the student’s interruption so that they weren’t charged tuition fees.

Coronavirus: Group complaints - CS052205

A group of students were on a one-year MA in a practical arts-based subject. The course was new for the provider, and the group was in the first cohort, starting in 2018/2019.

Coronavirus - CS032106

A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.

Coronavirus - CS112006

A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.

Consumer rights issues - CS082008

A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.

Fitness to practise - CS101905

A final-year medical student shared with the provider that they were seeing a psychotherapist for help with complex mental health issues. The provider was made aware of concerns about the student’s fitness for practise, related to a breach of patient boundaries, and drug use. The student interrupted their studies. After a year, the student presented evidence that their mental health had improved and asked to be able to sit their final exams.

Disability: funding reasonable adjustments - PI071904

The Open University

A disabled student enrolled on a distance learning master’s degree, having successfully completed undergraduate studies at the provider. The student found the process of applying for Disabled Students’ Allowances (DSAs) more difficult than in previous years, in part due to the changes in which funding body was administering the process. The provider and the funding body had to resolve a concern about how to deal with non-conventional academic years.

Non-academic disciplinary - PI071907

York College

An undergraduate student was suspended and invited to a disciplinary meeting after a member of staff at their provider raised concerns about their behaviour. At the meeting the student said they had mental health difficulties.