Types of provider accounts

There are different types of accounts for providers and the type you have will depend on your role in relation to our Scheme:

• Point of Contact and Point of Contact Delegate accounts can access all information about the provider, including information about complaints and the provider’s membership of our Scheme. They can invite other colleagues to create a MyOIA account, including complaint-handling colleagues and staff who handle subscriptions and membership, and can give and remove permissions for other colleagues.
• Subscription contacts can access information about your provider’s membership of our Scheme and subscriptions, but they can’t view information about complaints
• Read-only accounts can see basic information about the provider and may be assigned in some circumstances.

You can see the type of account you and other contacts at you provider have by selecting “Provider details” from the options in the top right-hand corner of the page, then the “Provider contacts” tab.